The new My airtel app is a
necessity for everyone who has an airtel product. Especially when airtel has
such wide variety of products like Broadband, DTH and prepaid/postpaid
connections. Nowadays all the transactions are happening through mobile.
Mobiles phones are like our third hand. We just can’t live without them. Most
of the times, we download lot of apps on our phones, but rarely open any of
them. But, this airtel app has changed the experience of using the airtel
products and also the way we use the apps on our phones.
I have a DTH, a broadband with a
fixed line connection at home. Every time I have to check the usage or recharge
my DTH, or pay the postpaid bill for the broadband/fixed line, I have to go to
airtel website and pay the bill. Most of the times, I would forget to pay the
bill or would be unaware when the DTH has to be recharged, and will have a
difficult time. Especially when I have to pay the bill online. There was a
time, when all of us were happy with the online payment. We did not have to go
stand in the queues to pay. Now, the time has changed us so much that we are
lazy to open the website to pay the bills. With multiple bills, we have to
remember all the bill amounts. We have to keep the mails with bill summary safe
to pay the bill at the later stage.
All these changed when I downloaded
the My Airtel App. I now have everything at my fingertips. I no longer have to
save the emails. The feature of the Airtel app I like the most is that it keeps
all the bills at one place. I don’t have to log on to multiple sites. With just
entering my mobile number, I could access all the airtel devices at one place. All
the devices are displayed when the app is opened. When I click on the device I want,
I can view the bill summary, usage details and the status of the
requests/complaints if any. This organization helps me manage my airtel bills
easy.
The second feature I like in the
airtel app is that, I can add my most favorite action in the ‘I want to’
section. And I can add other products of airtel in the same location. Most of
the times, one person ends up paying the bills of others. To make the bill
payment experience easy, airtel has introduced this add product section. I can
add the airtel mobile numbers of my family and can pay the bills easily.
Everything is organized at one place. I don’t have to waste my time going
through all the mails to get the exact bill to pay.
The most important thing in the My
Airtel App is that it is extremely user friendly. I just have to enter my
mobile number, and there the app collects all the devices registered with this
mobile number. And the overall experience with the app is very good and user
friendly. It has become a ‘must-have’ app.
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